zetbet Privacy Policy
Your personal information is completely secure with us. This policy describes in detail how zetbet collects, uses, and stores your information.
zetbet places the highest priority on the privacy and personal data protection of users in Bangladesh. We believe that every player's personal information is their own asset and that keeping it secure is our primary responsibility. In this policy, we clearly state what types of information are collected, why they are collected, how they are used, and what rights you have.
What Information We Collect
Registration and Identity Information
When you create an account on zetbet, we collect the following information:
- Full name (Bengali and English)
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- Mobile number
- Residential address
Financial Information
We collect the following financial information to process transactions:
- bKash, Nagad, or Rocket account number (for payment processing)
- Deposit and withdrawal history
- Transaction date and amount
Card numbers or bank passwords are never stored.
Technical and Usage Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and page visit history
- Game play history and betting records
- Information collected from cookies and similar tracking technologies
Purpose of Using Information
zetbet uses collected information only for the following legitimate purposes. We never use your information for unnecessary or unauthorized activities.
Account Management
Information is needed to create, verify, and properly manage your account. This ensures the security of your login and verifies your identity.
Financial Transaction Processing
Financial information is used to complete your deposits and withdrawals correctly and to prevent fraud.
Customer Support
Our 24/7 live chat support team can view your account information to resolve your issues, but only under strict security protocols.
Security and Fraud Prevention
Information is analyzed to identify and prevent unauthorized account access, money laundering, and other fraudulent activities.
Service Improvement
Anonymous analytical data is used to improve our gaming platform, user experience, and technical infrastructure.
Personalized Offers
Information is used to send relevant bonus offers, promotions, and new game recommendations based on your playing preferences and history.
Sharing Information with Third Parties
Payment Processors
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These parties follow their own privacy policies.
Technology Partners
Game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive certain technical information to keep game services running. They do not receive personal identity information.
Legal Obligations
In response to valid legal orders, court directives, or requests from government authorities, we are required to provide necessary information. In such cases, we always provide only the minimum information required.
Fraud Prevention
In cases of active fraud or criminal activity, information may be shared with relevant authorities and partner organizations. This is to protect the interests of all users.
Information Storage and Security Measures
zetbet uses industry-standard security technologies to keep your information safe. Our security framework operates on the following levels:
SSL Encryption
All our data transfers are protected by 256-bit SSL encryption, making it impossible for unauthorized parties to read the information.
Secure Servers
Your information is stored in highly secure data centers where access is strictly limited and monitored 24/7.
Two-Factor Verification
We support two-factor authentication, which prevents unauthorized access to your account.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the zetbet website to improve the user experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for the core functions of the platform. Without them, login sessions, security functions, and payment processes will not work. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, layout, and game settings. They make each of your visits more convenient.
Analytics Cookies
These cookies are used to analyze website traffic and user behavior. The information collected is completely anonymous and is used to improve the service.
You can control or delete cookies at any time from your browser settings. However, disabling some cookies may limit certain features of the platform.
Your Rights
zetbet believes that you should have full control over your own information. You can exercise the following rights at any time:
Right to Access Information
You can request at any time to find out what information we hold about you. We will provide the complete information within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction from us. Keeping accurate information is also important for the quality of your service.
Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing legal proceedings.
Right to Restrict Processing
You can request that the processing of your information be restricted in certain cases, particularly when the accuracy of the information is disputed or the processing appears to be unlawful.
Right to Object
You can object at any time to marketing communications or profiling activities. We will act on this request immediately.
Protection of Minors' Information
Age verification during registration is mandatory. If we become aware that a minor has created an account, we will immediately close that account and permanently delete all associated information.
Parents and legal guardians are requested to ensure that their children do not use this platform. If you become aware of a minor's account, please contact us immediately.
Policy Changes and Updates
zetbet may update this privacy policy from time to time. Changes may reflect applicable law, industry best practices, or changes to our services.
Notice of Changes
For significant changes, we will notify you by email or when you log in to the platform. For minor changes, the date of the update will be noted at the top of the page.
Giving Consent
Continuing to use our platform after a policy change means that you have agreed to the new policy. If you do not agree to the revised policy, please contact us about closing your account.
We recommend that you review this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please contact us. Our support team is always ready to help you.
[email protected]
24/7 live chat support in Bengali — available after logging in to the platform
Live chat — instant; Email — within 24 hours (BST, UTC+6)
For privacy-related complaints, we will endeavor to provide a written response within 30 business days of receiving your request.
For more information, see our Terms and Conditions and Responsible Gaming pages.